Company (who remains unnamed because I don't want to drag their name in the mud) gave me a faulty product. Complaints in store went unresolved. Complained on a social network site. Got someone higher up involved, and after some back and forth, I will be getting compensation in the form of products / services that would more or less be equivalent to a refund.
Good enough and (as of this moment) I'm a happy customer again (pending that everything goes smoothly when I return to the store to claim the compensation).
In all seriousness, I am truly happy that the company cared enough to listen to my complaints and do their best to fix it. Hopefully things go well. Feel free to wish me luck. :D
When I mentioned this to my friend she said I should be her Peanut at Law for the next time she buys a similar product and negotiate bonus swag for her.
I drew this.
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